This privacy notice tells you how and why we collect and use your Personal Data in line with UK Data Protection Laws in the context of your case and otherwise.
Harcus Parker Limited, the Data Controller as defined below, collects and uses Personal Data about you when you engage with us in relation to your case, including when you navigate our Website. The protection of Personal Data is important to us, and we want to comply with all legal obligations concerning data protection law. That is why we only process Personal Data that is necessary, with care and taking account of best practice security needs.
This privacy notice includes a glossary which defines all capitalised terms. For your understanding, please refer to the glossary when reading this notice. We may amend this privacy notice, via the Website, to reflect changes in the law or within our organisation. We recommend that you review the Website regularly so that you always know how we use your Personal Data.
Who is responsible for the Processing of your Personal Data?
We are responsible for Processing your Personal Data as you engage with us regarding your case, use our Website, subscribe to our newsletter or contact us directly. For clarity, Harcus Parker Limited is the Data Controller for the relevant Processing activities under UK Data Protection Laws.
What Personal Data do we Process, why and on what basis?
UK Data Protection Laws require that we provide information to you about the Personal Data that we Process, the reasons for using that Personal Data (the Purpose for Processing) and the grounds we rely on to do this (the Legal Basis for Processing).
We have summarised most of that information in the table below to make it easier to read and give you an overall view of the Processing operations we undertake. There may be other circumstances in which we will retain, disclose or Process your Personal Data in another way, for instance, because of specific legal obligations applicable to us.
For each of the purposes listed below, we may process any of the corresponding Personal Data and rely on any of the corresponding Legal Basis. Some of the Personal Data we collect or Legal Basis we rely on may appear more than once in the summary table below, this is because these may be relevant to several of the purposes listed.
| Purposes | Personal Data | Legal Basis |
|---|---|---|
| To administer our business effectively, and to prevent and detect fraud. | Identification information, such as your first name, last name, date of birth, form of identification (such as your passport).
Identity check information we may receive from credit rating agencies and/or from publicly accessible registers (such as Companies House or the Land Registry).
Copies and summaries of all written exchanges with you and notes and records of conversations.
| Our legitimate interest to manage our business affairs effectively (including to develop or improve our services and/or to manage our relationship with you).
Compliance with legal obligations applicable to us (such as our KYC obligations, or our obligations in the course of litigation or arbitration).
Our legitimate interest to protect our rights, and exercise or defend legal claims relevant to us.
|
To verify your identity (for instance, as part of our client verification procedure or if you want to exercise your Individual Rights).
| Identification information, such as your first name, last name, date of birth, form of identification (such as your passport).
Identity check information we may receive from credit rating agencies and/or from publicly accessible registers (such as Companies House or the Land Registry).
| The performance or conclusion of a contract to which you are a party.
Our legitimate interest to manage our business affairs effectively (including to develop or improve our services and/or to manage our relationship with you).
Compliance with legal obligations applicable to us (such as our KYC obligations, or our obligations in the course of litigation or arbitration).
|
| To identify and verify your potential claims, through a soft credit check | Identification information, such as your first name, last name, date of birth, form of identification (such as your passport). Financial Accounts and Repayment data such as details of credit agreements (including balance, payment history and terms)
| |
To support the general conduct of your case and communicate with you in relation to your case.
| Identification information, such as your first name, last name, date of birth, form of identification (such as your passport).
Contact information, such as your electronic and postal address, and/or your telephone number.
Your responses to our Questionnaire and other answers to any further queries related to it.
Verbatim or our summarised notes from written exchanges and/or conversations with you.
| Your consent, though not strictly required under UK Data Protection Laws) to receiving communications concerning other claims we may already conduct or wish to explore.
Our legitimate interest to manage our business affairs effectively (including to develop or improve our services and/or to manage our relationship with you).
|
| To deliver marketing material to you, promoting our services and contacting you with communications about other potential litigation opportunities, legal updates, news and event invitations. | Contact information, such as your electronic and postal address, and/or your telephone number.
Technical Personal Data such as IP addresses, log journals, browsing data and/or pseudonymous identifiers.
| Our legitimate interest to manage our business affairs effectively (including to develop or improve our services and/or to manage our relationship with you).
|
To moderate and manage our Social Platform accounts.
| Your user-generated content such as your username, verbatim posts, pictures or videos.
| Our legitimate interest to operate our IT systems, databases and/or Website effectively. |
| To operate, manage and improve our IT systems, databases and/or Website. | Technical Personal Data such as IP addresses, log journals, browsing data and/or pseudonymous identifiers.
Any Personal Data concerning you hosted on our servers, or third-party servers used for our business purposes.
| The performance or conclusion of a contract to which you are a party.
Our legitimate interest to manage our business affairs effectively (including to develop or improve our services and/or to manage our relationship with you).
|
To process your payments.
| Payment information such as payment methods, payment card number, bank account references, records from third-party payment solutions. |
The Personal Data we may Process about you will vary depending on the type of case or cases in respect of which you have instructed us to act. However, you will usually know what Personal Data we Process, either because we have disclosed that information to you in this privacy notice, or because we will ask you for additional information directly.
How do we collect your Personal Data?
We collect Personal Data directly from you when you contact us, subscribe to receive our newsletter, contact us or otherwise engage with us on our Website, on the phone or in another manner, to respond to our queries, ask questions, make suggestions or comments.
We may receive Personal Data concerning you from third parties, such as:
With whom do we share your Personal Data?
We may share your Personal Data with third parties such as:
How long do we keep your Personal Data?
We keep your Personal Data for as long as reasonably necessary for the purposes listed above in this privacy notice, or any additional purposes otherwise notified to you, and for at least seven years after the conclusion of your case.
Marketing Data
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
The following are examples, although not exhaustive, of how we might collect your personal information. For instance, when you:
Upon collecting your personal data, you will be provided with the opportunity to opt in to receiving marketing communications from us. We hope you will provide this information as you may find our communications useful, but if you choose not to, this will have no effect on accessing our legal services. You will have the option to exclude yourself from marketing by clicking the unsubscribe link on any marketing emails you may receive, on the telephone when speaking with an adviser, or by contacting us.
What Individual Rights do you have under UK Data Protection Laws?
We want you to know the full extent of your Individual Rights under UK Data Protection Laws, so we have listed these rights in the table below. However, all rights do not necessarily apply to your relationship with us.
If you make a request to exercise your rights, we will let you know how we can help in your specific circumstances. Please note that we may ask you for proof of your identity to comply with any such request.
| Your rights | What it means |
|---|---|
| Access | You can ask for a copy of the Personal Data we hold about you or ask us why and how we Process your Personal Data. Most of this information is already in this privacy notice; however, we will complement that information where needed. |
| Delete | You can ask us to delete your Personal Data. However, we are not always able to comply with this type of requests. For instance, we cannot delete Personal Data that is necessary to comply with our legal obligations. |
| Object to automated decision making | You can ask us not to be subject to a decision based solely on automated Processing which produces legal effects or significantly impacts you in another way. We do not commonly use technology relevant to this right. |
| Object to a processing operation | Where we rely on our legitimate interests as a Legal Basis, you can object to a Processing operation of your Personal Data if you consider that that Processing is a violation of your fundamental rights. |
| Portability | You can ask us to provide your Personal Data to a third-party in a structured, commonly used, machine-readable format. This right is usually not relevant to the Processing operations we undertake. |
| Rectify | You can ask us to correct inaccurate records of your Personal Data (for instance, rectify your e-mail address). |
| Restrict a processing | In certain circumstances, you may ask us to continue to hold, but limit the way we Process your Personal Data. |
How do we protect your Personal Data?
We always strive to keep all information you provide to us confidential and secure and rely on industry-wide best practice security measures, implemented by us or our service providers for this purpose. Our commitment is to protect your Personal Data against unauthorised or unlawful Processing, and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
Do we Process your data outside of the UK?
Unless we tell you otherwise, we will only share Personal Data outside the UK where (i) the destination country benefits from an adequacy decision allowing it to receive that Personal Data; or (ii) where we have a transfer mechanism in place to ensure your Personal Data is protected in the country of destination.
How can you contact us or raise a complaint?
If you have any questions or requests related to the way we Process your Personal Data, you can contact us at privacy@harcusparker.co.uk.
If you remain unsatisfied with our response, you are entitled to complain to the Information Commissioner’s Office. Their helpline is open from 9am to 5pm Monday to Friday at 0303 123 1113. Alternatively, you can contact them by email to icocasework@ico.org.uk or by post at:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane Wilmslow
Cheshire
SK9 5AF
We would be very happy to discuss any other questions you might have. You can call us on 0203 070 2822 to speak to a member of the team or email info@motorfinance.harcusparker.co.uk and someone will get back to you.